Finance AICC Solution
Smarter Customer Care
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企業ユーザー向け製品、ソリューション、サービス
Smarter Customer Care
为什么选择华为
20年深耕数据存储产业，华为从2002年开始存储技术的研究，拥有深厚的技术积累，在全球布局12个研发中心，4000余名研发工程师，拥有3000多项存储专利，主导和参与30余个国际产业组织，不断增强创新能力和核心竞争力。
连续6年，华为主存储入选
Gartner领导者象限
连续6年，华为主存储入选
Gartner领导者象限
OceanStor Pacific存储，高性能
数据分析理想之选
华为OceanStor存储
荣获两大奖项
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
Benefits
Fast Video Services
Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC
Omni-Channel Access
Improve user experience by engaging with customers via mobile apps, social media, audio
Smarter Services
Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance
Simplified Operations
Streamline back-end customer services processes with our convenient and easy-to-use workbench
Architecture
AICC supports access through voice, video, and multimedia channels
A range of open APIs help you quickly develop a customer-facing platform that supports IVR
AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing
Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations
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