Finance AICC Solution
Embrace AI for a Humanized Digital Customer Experience
ผลิตภัณฑ์ โซลูชั่น และบริการสำหรับองค์กรธุรกิจ
Challenges
20年深耕数据存储产业,华为从2002年开始存储技术的研究,拥有深厚的技术积累,在全球布局12个研发中心,4000余名研发工程师,拥有3000多项存储专利,主导和参与30余个国际产业组织,不断增强创新能力和核心竞争力。
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
Gain the Edge
Architecture
An AICC supports access through voice, video, and multimedia channels.
A range of open Application Programming Interfaces (APIs) help to quickly develop a customer-facing platform that supports IVR.
AI enables intelligent services including chatbots, agent assistance, online quality assurance, and telemarketing.
Huawei's global partner ecosystem supports standard engineering delivery and maintenance processes, assuring high-quality and stable operations around the world.
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